Terms of Service and Return Policy

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Terms Of Service

To understand these Terms

By accessing the website at https://urbanitz.shop, you are agreeing to be bound by these Terms of Service (the ”Terms”), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. 

These Terms also apply to all orders for products and services placed by you with https://urbanitz.shop, (hereinafter referred to as ”us ” or ”we”), at the https://urbanitz.shop, mobile website, or mobile application, (jointly referred to as ”https://urbanitz.shop”). Only natural persons 18 years or older can place an order.

Please make sure you have read and understood the Terms before placing your order. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

The inclusion of any products or services on https://urbanitz.shop at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on https://urbanitz.shop at the time you place your order.

General terms

Urbanitz.shop wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to: 

(i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; 

(ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the urbanitz.shop site, or which impacts the security of the site, or 

(iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. 

We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

Prices and delivery charges for products & services

The prices displayed at urbanitz.shop include the statutory Value Added Tax (if any) but do do not include a delivery charge, unless otherwise stated upon checkout.

The delivery charge for each order will vary and are based on shipping destination, routing preferences and stock availability. The cost for each delivery method is clearly indicated during the check-out process. 

Unless otherwise stated, all prices, delivery charges and payments are quoted in Euro. You are responsible for paying all fees, payments and applicable taxes associated with our Site and Services. 

After receiving your order you will receive an email from us confirming the details, description, and price for the Products or Services ordered together with some information on your rights to return your goods or cancellation of services. Payment of the total price plus taxes and delivery must be made in full before the dispatch of your Products or before fulfillment of your Services.

Use License for information or software

Permission is granted to temporarily download one copy of the materials (information or software) on urbanitz.shop’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

1. modify or copy the materials; 

2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

3. attempt to decompile or reverse engineer any software contained on urbanitz.shop’s website;

4. remove any copyright or other proprietary notations from the materials; or

5. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by urbanitz.shop at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Ordering/conclusion of contract

The ordering option available to you is via urbanitz.shop. 
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. 

If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will notify you and ask you to contact us to settle the refund.

Delivery

Urbanitz.shop exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to a physical address in accordance with your selected delivery option.

We endeavour to dispatch orders in the fastest possible time and in the order in which they are placed.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact us.

We deliver to most places in the world. You shall cover delivery costs. Delivery prices are additional to the Product’s price and may vary depending on delivery location and/or sort of Products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some Products are packaged and shipped separately. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Flat rate delivery times are shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster.

All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

In the unlikely event the delivery time exceeds 30 days, you may cancel your order. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

Payments

We may save your credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card, unless you notify us. When you order a Signature Product, or use a Service that has a fee, you will be charged the current fees, which we may change from time to time (such as when we have holiday sales or offer you a discount of base product prices). 

By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. If you have used another person’s card without their permission, you are personally liable for, and shall reimburse damages resulting from, the unauthorized use of that card.

In case of an unfounded chargeback, you shall reimburse us for losses, which consist of fulfillment costs and chargeback handling fees (up to 15 Euro per chargeback).

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

Shipping

Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. 

You authorize us to import the Products on your behalf. Further, you agree urbanitz.shop or third parties contracted by urbanitz.shop may delegate the obligation to import the Products on your behalf to a subcontractor (e.g. customs broker). You will pay the taxes & duties in addition with the purchase price of the Products. 

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case urbanitz.shop will not make any refunds and will not resend the Product.

Returns

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. 

In general we will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if our contractor is at fault and (b) we receive your complaint within 15 days from the day the Product was delivered or within 15 days after the estimated delivery date, if the Product is missing.

We do apply returns to the tender it was purchased with. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a urbanitz.shop gift certificate.

Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on urbanitz.shop are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

Disclaimer

The materials and products on urbanitz.shop’s website are provided on an ‘as is’ basis. urbanitz.shop makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, urbanitz.shop does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall urbanitz.shop or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on urbanitz.shop’s website, even if urbanitz.shop or a urbanitz.shop authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on urbanitz.shop’s website could include technical, typographical, or photographic errors. urbanitz.shop does not warrant that any of the materials on its website are accurate, complete or current. urbanitz.shop may make changes to the materials contained on its website at any time without notice. However urbanitz.shop does not make any commitment to update the materials.

Links

urbanitz.shop has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by urbanitz.shop of the site. Use of any such linked website is at the user’s own risk.

Modifications

urbanitz.shop may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Netherlands and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

These terms are effective as of 14 October 2024.