Frequently Asked Questions

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We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. Please read more here.

Most certainly we have. Contact us via hello@urbanitz.shop and someone from our team (not a bot) will be available to help you. They'll usually respond within a couple of hours.

We at URBANITZ partner with brands that share its commitment to sustainability and ethical production. For example, URBANITZ works with brands like Printful, and SOL'S to create garments made of organic cotton or recycled materials. And every purchase supports One Tree Planted to plant more more trees. We do a lot, but we can always do more. If you have any question or have suggestions for improvement, we love to hear from you.

No, we do not. We work with Printful's fulfilment Centers located all over the world. So we make sure your order is fulfilled at a location closest to you.