Frequently asked questions

Need some help? Here’s some questions customers asked before. Not the answer you need? Get in touch anytime.

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Access Exclusives

Become an Urbanitz VIP - for a chance to get early access URBANITZ exclusives.

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. You can read more on how we handle returns in our terms of service.

Your privacy is important to us. It is’s policy to respect your privacy regarding any information we may collect from you across our website,

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You can read our full Privacy Policy here.

Yes, we will send your order to any destination that accepts deliveries.

Absolutely! We’re here for all your questions. Simply drop us a note and we will get back to you asap. You can contact us using the contact form on the website (under the Contact Us button on the bottom of your screen).

We are working towards an even more sustainable brand every day. 

– That means we champion changes that are good for the environment. We also aim to address the social issues that concern the workers of the industry, such as low wages and poor working conditions. 

– We aim to be as transparent as possible about the environmental impact of our products in our store. Every product has a detailed transparency description to help you make informed decisions about your purchase.

– We’re also happy to announce that we’ve partnered with One Tree Planted/@onetreeplanted. One Tree Planted is a 501(c)(3) nonprofit dedicated to global reforestation. They plant trees to restore nature and biodiversity. They also raise awareness about the importance of trees, offer businesses like ours a simple sustainability solution, and motivate younger generations to do something positive for the environment. Every time you shop with us more trees are planted, making a positive impact for nature, wildlife, and people.

– We have also partnered with our payment provider Stripe and contribute 1% of our revenue towards carbon removal as a Stripe Climate Member.

We partner with Stripe and Paypal to provide the most secure payment processing – accepting all major credit cards & payment methods.

You need to be part of our inner crowd – that means have VIP status. Our exclusives are available for one month only once they drop in our shop. As a VIP you will receive an email with an exclusive link to get early access. If you’re not a VIP you can keep an eye out on our Instagram and Facebook page for new drops. ♥️ 

Once you’ve placed your first order with us – we’ll give you VIP status. It will give you access to even more discounts and you’ll be receiving pre-sale invites to our URBANITZ exclusives. Exclusive wear & gear by our amazing creators that you get early access to. Once dropped in our store they are available for one month only.

Planting trees with every t-shirt hoodie backpack purchase

Trees clean our air and water, provide homes for wildlife, and contribute to our health and livelihoods. That’s why we plant trees with @onetreeplanted every time you place an order!

Planting trees is one of the best ways to combat the damaging effects of climate change.

Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80 percent of the world’s terrestrial biodiversity. Trees also provide tremendous social impacts by providing jobs to over 1.6 billion people, empowering women in underdeveloped nations, and supporting communities devastated by environmental damage.

How we avoid overproduction using pesticides water consumption using chemicals waste

We aim to champion changes that are good for the environment and address the social issues that concern the workers of the industry, such as low wages and poor working conditions.

We try to tackle the pollution created by producing and selling apparel by producing on demand. It avoids overproduction—excess items that don’t get sold and have to be thrown out or burned. 

Returned items are donated to local charities and damaged apparel is offered to animal shelters who can use them for their needs.

We are conscious about our product. We make sure we use print products that yield high-quality print results. On top of that we continuously add sustainable suppliers that can guarantee long term delivery of sustainable products. That means suppliers that use solar energy, limit water use, and recycle waste by-products to make sure their products can sport the eco-friendly tag.

With several production facilities in Europe, the United States and Mexico we can ship products faster and cut the shipping distances, which results in less air and water pollution.

We’ve limited the use of plastic in our packaging, and our supply team is looking into limiting it even more and researching alternatives.

We could always do better – but we just wanted to let you in on the steps that are being taken to work towards becoming an even more sustainable brand.